Increasingly the major retail chains are making suppliers responsible for managing inventories wherever they are held and high penalties are issued for service performance failures.

Having inherited a variety of retailer and region specific EDI solutions, the CIO of this global Consumer Healthcare company decided to standardise on the SAP Process Integration (PI) tool to support the company's global growth plans for specific brands and to simplify ongoing development and support.

Pivot were selected to implement this web based tool globally as a result of their extensive integration, PI and EDI experience.  They have delivered an unprecedented level of integration between the supplier and customer systems which has improved customer service and eliminated EDI costs.  With no need for additional dedicated infrastructure and as transmission costs were reduced, the project pay back was immediate.