Enterprise SOA Value Delivered - Telesales

Pivot worked with this multinational client, the largest global operator in its market, to enhance customer service by building a composite application to streamline order capture, search multiple stocking locations for nearest source of supply and provide fast easy access to product information including images and technical specifications.

Our composite application delivered an order entry cockpit-portal for the telesales teams with streamlined fast order capture, multi plant stock checking, product search capabilities, access to product technical data, and access to customer sales analytics.

The sales teams particularly love how quickly they can identify and deliver cross-selling opportunities through links to accessories and associated products.  The IT team were impressed with the rapid development and skills transfer which ensured user requirements were delivered quickly and successfully.  The flexible design can now also be easily adapted for changing business requirements.

For the business, customer response times are twice as quick and sales have increased as stock is more easily located across multiple locations.